Pre-delivery checks
When confirming the order, agree the model, quantity, packaging and carton-mark checks, along with any photos needed. Request sample or per-unit checks in advance. Opening sealed boxes requires prior agreement.
New, CPO and AS-IS
For new devices, confirm packaging and activation; for CPO, check refurbishment details, accessories and warranty. AS-IS and AS-IS+ follow the description of each batch. For used phones, specify cosmetic, battery and repair-history requirements. Condition and after-sales terms are confirmed with the quotation.
| New | Packaging, activation, included items |
|---|---|
| CPO | Who refurbished it, condition, contents, warranty terms |
| AS-IS / AS-IS+ | Batch grading criteria, known defects and testing scope |
| Used / Grade A–C | Item photos, battery condition, repair history and functional defects |
Packaging, accessories and carton marks
Confirm the packaging and included cables, adapters or other accessories when ordering. These vary by model and batch. Include any retail packaging, carton-mark or packing requirements in your inquiry so they can be agreed before delivery.
After-sales support
Send the order number, model, affected quantity and photos or video of the issue. Keep packaging and labels. We review the request against the condition, warranty and after-sales terms agreed for that batch. The timing and remedy depend on those terms.
Send messageSend inquiry
Filter by model, version and condition. Add items to your inquiry for a batch quotation.
Open inquiry