Receiving your batch

Hong Kong collection and freight handover

Collect in Hong Kong or nominate a forwarder for handover. If you need a freight quote, we will confirm the route and cost separately. Provide the receiving company, warehouse address, contact, shipping mark and receiving hours. The quotation confirms when goods will be ready; departure timing is confirmed with the carrier.

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Freight and delivery charges

The quotation specifies included packing, local delivery and agreed service charges. International freight and insurance are agreed separately. For a freight quote, provide the destination, quantity and packing requirements. You and your carrier arrange destination clearance unless otherwise agreed.

Packaging, accessories and carton marks

Confirm the packaging and included cables, adapters or other accessories when ordering. These vary by model and batch. Include any retail packaging, carton-mark or packing requirements in your inquiry so they can be agreed before delivery.

After-sales support

Send the order number, model, affected quantity and photos or video of the issue. Keep packaging and labels. We review the request against the condition, warranty and after-sales terms agreed for that batch. The timing and remedy depend on those terms.

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Filter by model, version and condition. Add items to your inquiry for a batch quotation.

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BUYING GUIDE

What to know before ordering

Versions, condition and handover, explained clearly.

All

How to order

Select models and quantities, then add them to your inquiry. Combine different models and versions, paste an Excel list using bulk entry, or add a model manually. Include storage, version, condition and colour requirements.

Condition & grading

For new devices, confirm packaging and activation; for CPO, check refurbishment details, accessories and warranty. AS-IS and AS-IS+ follow the description of each batch. For used phones, specify cosmetic, battery and repair-history requirements. Condition and after-sales terms are confirmed with the quotation.

Versions & SIM

The same model can have different regional versions and physical SIM/eSIM configurations. Specify the version, full model number if known, and SIM requirements. Add any required languages or features in the notes so we can confirm them before ordering.

Understanding prices

Compare model, storage, version, condition, included items and quote date. Website prices help with selection and budgeting. Add items and quantities to your inquiry and we will confirm prices and lead times for your order. Items without a listed price can also be included.